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    What does the status on my booking request mean?

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    Whenever a school submits a request through the Sporting Schools Booking System it will automatically be assigned a status.

    This status will be updated as the booking progresses and will help schools, national sporting organisations (NSOs), state sporting organisations (SSOs) and coaching providers (CPs) to keep track of each request.

    The meaning of each status is outlined below.

     

    Status

    Meaning of the status

    New

    A school has submitted a new booking request.  

    Pending

    The booking request has been assigned to a coach, however the coach has not yet accepted or rejected the request.

    Confirmed

    For coach-delivered packages, this means the booking has been assigned and accepted by the coach.

    For teacher-delivered sports packages, this means the booking has been accepted by the NSO or SSO.

    Rejected

    This status means that either:

    • a coach has rejected the assigned booking request. The NSO, SSO or CP who assigned the coach will then receive email notification advising that the booking needs to be RE-ASSIGNED, REJECTED or DECLINED; or
    • a coaching provider has reviewed the (NEW, PENDING or CONFIRMED) booking details and is unable to fulfill the booking request. An email notification is then sent to the NSO or SSO who assigned the booking request to the coaching provider to request that they RE-ASSIGN or DECLINE the booking request.

    Declined

    An NSO or SSO has reviewed the (NEW or PENDING) booking details and are unable to fulfil the booking request. Email notification is sent to the school outlining the reason as to why the booking request cannot be fulfilled.

    NOTE: the request can only be declined where a coach has not yet been confirmed to deliver the booking.

    Cancellation Pending

    The school has requested the cancellation of a CONFIRMED booking.

    NOTE: this only applies to bookings where a coach has already been assigned and confirmed to deliver.

    Cancelled

    This status means that either:

    • An NSO, SSO or CP has reviewed and accepted the booking marked CANCELLATION PENDING; or
    • An NSO, SSO or CP has cancelled a CONFIRMED booking.

    Email notification is then sent to the school and coach to notify them of the cancellation.

    NOTE: all parties are required to nominate a reason for the cancellation.

    Completed

    A booking has been confirmed and all sessions of the booking have been delivered.

     

     

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