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  3. Viewing and managing bookings

    Organisations: How do I reject a booking?

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    NOTE: This answer applies to coaching providers (CPs) only. For national sporting organisations (NSOs) or state sporting organisations (SSOs), please refer to ‘Organisations: How do I decline a booking?’.

     

    CPs can reject a NEW, PENDING or CONFIRMED booking by completing the following steps:

    1. Visit the Booking System Partner Portal.

    2. Login with your email address and password.

    3. Click on ‘Bookings’ and then select the ‘All Bookings’ tab to see a summary of bookings assigned to your sport.

    4. Click the arrow (on the right) to select the booking that you wish to decline, and click ‘REJECT’.

     

    New Bookings reject_booking.png
    Pending Bookings reject_booking.png
    Confirmed Bookings reject_booking_confirmed_booking.png

     

     

    5. Select your reason for rejecting the booking request and click ‘Reject Booking’.

    reject_booking_reason.png

     

    6. The booking request will be removed from the coaching providers ‘All Bookings’ list and will re-appear on the relevant NSO or SSO account under ‘My Tasks’ while it waits to be re-assigned.

     

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