Client Support Centre
NOTE: This answer applies to coaching providers (CPs) only. For national sporting organisations (NSOs) or state sporting organisations (SSOs), please refer to ‘Organisations: How do I decline a booking?’.
CPs can reject a NEW, PENDING or CONFIRMED booking by completing the following steps:
1. Visit the Booking System Partner Portal.
2. Login with your email address and password.
3. Click on ‘Bookings’ and then select the ‘All Bookings’ tab to see a summary of bookings assigned to your sport.
4. Click the arrow (on the right) to select the booking that you wish to decline, and click ‘REJECT’.
| New Bookings |  |
| Pending Bookings | |
| Confirmed Bookings |  |
5. Select your reason for rejecting the booking request and click ‘Reject Booking’.
6. The booking request will be removed from the coaching providers ‘All Bookings’ list and will re-appear on the relevant NSO or SSO account under ‘My Tasks’ while it waits to be re-assigned.
Related Articles