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    Organisations: How do I cancel a booking?

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    NOTE: This answer applies to national sporting organisations (NSOs), state sporting organisations (SSOs) and coaching providers (CPs) only.

     

    NSOs, SSOs and CPs can cancel a CONFIRMED booking by completing the following steps:

     

    1. Visit Booking System Partner Portal.

    2. Login with your email address and password.

    3. Click on ‘Bookings’ and then select the ‘All Bookings’ tab to see a summary of bookings assigned to your sport.

    4. Click the arrow (on the right) to select the booking that you wish to cancel, and click ‘CANCEL’.

    organisation_cancel_button.png

     

    5. Select your reason for canceling the booking request and click Cancel Booking’.

    cancel_booking_organisations.png

     

    NOTE: CPs should only ever cancel a booking if one of their coaches is assigned and has confirmed the booking.

     

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