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    Organisations: How do I action a 'Cancellation Pending' booking?

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    NOTE: This answer applies to national sporting organisations (NSOs), state sporting organisations (SSOs) and coaching providers (CPs) only.

     

    A 'Cancellation Pending' status means that the school has requested to cancel a confirmed booking that already has an assigned coach.

     

    NSOs, SSOs and CPs can action a CANCELLATION PENDING booking by completing the following steps:


    1. Visit Booking System Partner Portal.

    2. Login with your email address and password.

    3. Click on ‘Bookings’ and then select the ‘My Tasks’ tab to see a list of all tasks that require action.

    4. Click the arrow (on the right) to open the booking.

    cancellation_pending_1.png

     

     

    5. Click Complete Cancellation Request’.

    complete_cancellation_request.png

    NOTE: The school and coach will automatically receive an email notifying the booking is cancelled. Now that the booking has been cancelled, the school will be able to apply for another sport package.

     

     

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